COVID-19 Updates

Please see below for important messages on what Martin’s Bussing Ltd. is doing during COVID-19.


June 13, 2020

Dear Valued Customer:
With the announcement of the Phase 2 relaunch strategy on June 12, 2020, Martin's Bussing continues to be fully supportive of Alberta Health Services' guidelines and protocols and are confident that with everyone's commitment to protocols Alberta will cautiously move towards Stage 3.

At Martin’s Bussing, we are ready and returning to service to support our passengers in wherever they choose to travel in a safe and responsible manner. This means:
  • Health indicators / conditions for have been accomplished;
  • Our service offering and business activity are aligned with the publicly active Stage (1,2,3);
  • A sufficient public need for our service exists;
  • Assurance our employees have access to personal protective equipment (PPE) suitable to their function;
  • Assurance our passengers can conform to Alberta mandated “public use of masks in specified crowded spaces, or mass transit”, and are not exhibiting symptoms of illness

Along with Safety, Customer Service remains a Core Value, and our contact centre is open to assist passengers, our reservation system remains is available for bookings on June 13th and onwards, and our social channels are active for you to follow and engage.

We sincerely appreciate your continued loyalty to Martin’s Bussing and we also thank you for your continued dedication as we emerge from this pandemic even stronger than before. We look forward to safely serving you.

May 15, 2020

Dear Valued Customer:
On May 1st , Premier Jason Kenney announced Alberta’s relaunch strategy, outlining a phased approach to help us work together to recover from the COVID-19 situation. We are fully supportive of this strategy and are optimistic that Albertan’s prolonged dedication to protocols will accomplish the appropriate conditions for relaunch.

At Martin’s Bussing we have been working hard to plan our return to service in a safe and responsible manner. This means:
  • Health indicators / conditions for relaunch must have been accomplished;
  • Our service offering and business activity is aligned with the publicly active Stage (1,2,3);
  • A sufficient public need for our service exists;
  • Assurance our employees have access to personal protective equipment (PPE) suitable to their function;
  • Assurance our passengers can conform to Alberta mandated “public use of masks in specified crowded spaces, or mass transit”, and are not exhibiting symptoms of illness
Once these conditions have been met, we will be ready to support our passengers in wherever they choose to travel.

Along with Safety, Customer Service remains a Core Value, and so our call centre remains open to assist passengers, our reservation system remains tentatively available for bookings on June 1st and onwards, and our social channels are active for you to follow and engage.

Together, we will emerge from this pandemic even stronger than before. We sincerely appreciate your continued loyalty to Martin’s Bussing and we also thank you for your continued dedication to Staying Safely Home. We look forward to safely serving you soon!

March 15, 2020

Dear Valued Customer:
For over 35 years Martin’s Bussing has been getting you our customers where they want to go. Now, we are asking you to Stay Safely Home. To prevent the spread of COVID-19, and flatten the infection rate curve, we are systematically suspending operations.

In these unprecedented times, we all struggle to make the right choice to protect as many people as possible. For Martin’s Bussing, it is the balance of supporting people that still need to travel, with doing our part to limit the spread of COVID-19. It is with heavy hearts that we announce that we will be temporarily suspending operations and our last day of service will be Sunday, March 15th until further notice.

Suspending our transportation service is an extremely difficult decision, but we feel it is one we must now make. As you are aware, we have been taking extra measures in our operations, such as enhancing cleaning and sanitization protocols, communicating hygiene and safety tips to staff and passengers in offices and on coaches, and encouraging social distancing. However, we feel we are now at the critical point where we must take our social responsibility one step further to protect our staff and the community.

Our call centre will remain open to assist passengers, and we will continue to communicate with you as we navigate through this difficult time.

As Canadians, we are all in this together, and Martin's Bussing appreciates your support and understanding. We are very sorry for any inconvenience this may cause, and be assured that we will resume service once government and medical authorities recommend it is safe to do so.

We sincerely thank you for your continued loyalty to Martin’s Bussing. We hope that you and your loved ones Stay Safely Home.

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